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Additional Legal Information

1. Overview

This page provides supplementary legal information related to price presentation, payment options, delivery arrangements, after-sales handling, and data protection.
It is intended to assist users in understanding the general operating rules that apply before placing an order.

Nothing on this page limits or removes any statutory rights available under applicable UK consumer legislation.

2. Service Scope and Key Details

The information described on this page relates to services offered through the following framework:

  • Website: https://furniaura.com

  • Intended audience: consumers located in the United Kingdom

  • Price display: product prices are determined by the final amount shown at checkout

  • Cost composition: where taxes or other known charges apply, these are shown during the order or checkout process

Where relevant, applicable costs are explained during the ordering journey to support clarity and transparency.

3. Delivery and Fulfilment Arrangements

Delivery terms may vary depending on order details and the delivery address provided. Typical arrangements may include:

  • Dispatch origin: United States

  • Delivery carriers: third-party logistics providers such as UPS, DHL, or FedEx, depending on the order

  • Order handling: once payment is confirmed, orders usually enter processing within a reasonable working timeframe

  • Estimated transit time: deliveries within the UK generally take several working days; remote areas may require additional time

Actual delivery timing may be influenced by carrier scheduling, weather conditions, or other factors outside direct control.

4. Pricing and Tax Information

Key points related to pricing include:

  • The payable amount is based on the order confirmation or checkout screen

  • Prices may include applicable UK Value Added Tax (VAT), where relevant

  • Where a Delivered Duty Paid (DDP) model is used, import-related charges are normally reflected in the displayed price

  • Known charges are itemised on the checkout page in line with clear display principles

5. Returns and After-Sales Handling

Requests related to returns, refunds, or exchanges are reviewed based on factors such as:

  • Product category and condition

  • The current stage of the order

  • The nature of the issue raised

Detailed procedures and conditions are set out in the published Returns, Refunds and Exchanges Policy.
This information does not affect any rights provided under UK consumer protection law.

6. Payments and Data Protection

With respect to payment processing and information security:

  • Payments are handled through third-party payment services that meet recognised security standards

  • Full card numbers or sensitive payment credentials are not intentionally stored

  • Encrypted connections (such as HTTPS) are generally used to reduce transmission risk

  • Personal information is handled in accordance with the Data Protection Act 2018 and UK GDPR

7. Customer Support Access

For assistance after purchase or for further clarification, users may:

  • Review the relevant policy pages available on the website

  • Submit enquiries using the published contact details during support hours

Response timing may vary depending on the nature of the request.

8. Governing Law and Dispute Resolution

Use of the website and related services is generally governed by the laws of England and Wales.

In the event of a dispute, resolution is normally sought through discussion first.
Where this is not successful, matters may be referred to the competent courts within the United Kingdom.

9. Privacy and Individual Rights

Under applicable UK and European data protection frameworks, individuals may have rights that include:

  • Accessing personal information

  • Requesting correction of inaccurate or incomplete data

  • Seeking restriction or deletion of data where legal conditions permit

Requests related to these rights may be submitted using the contact details below.

10. Contact Information

Questions regarding this additional legal information or related operational rules may be directed to:

  • Address: 504 STONERIDGE GATESVILLE TX 76528

  • Telephone: +1 (832) 704-4724

  • Email: contact@furniaura.com

  • Support hours: Monday to Friday
    09:00–12:30 / 14:00–18:00 (CET)