Returns and Refund Information

1. Purpose and Scope

This page explains how return, refund, and exchange requests are generally handled after an order has been received.
It is intended to describe common after-sales procedures and does not remove or limit any rights available under applicable UK consumer legislation.

2. Situations Where a Request May Be Submitted

A return, exchange, or refund request may be raised within a reasonable period where one of the following applies:

• The item shows a manufacturing or functional fault

• The delivered item differs materially from the product description shown at the time of purchase

• The item cannot reasonably be used for its intended purpose

For reasons not related to product quality, such as a change of preference or an error made during ordering, a request may be submitted within 30 working days of delivery.

All requests are reviewed following initial contact with support.
Unannounced returns may affect processing or assessment timelines.

3. Cases Typically Excluded from Non-Fault Returns

Requests based on personal reasons are generally not applicable in situations such as:

• Evidence of use, installation, or physical damage caused after delivery

• Missing original packaging, accessories, instructions, or labels

• Damage resulting from incorrect handling, improper maintenance, or external force

• Items clearly marked on the product page as not eligible for return

These exclusions do not apply where statutory quality concerns are identified.

4. How to Submit a Request

To begin a return or refund review, contact support and prepare the following information where relevant:

• Order reference number

• Proof of payment or transaction record

• Brief explanation of the request

• Photos or videos showing the item condition (if applicable)

Contact details:
Phone: +1 (832) 704-4724
Email: contact@furniaura.com

Messages are usually reviewed within a reasonable working timeframe, with guidance provided on next steps.

5. Handling of Refunds and Exchanges

Quality-Related Matters

Where an issue is assessed as a significant defect, available options may include a refund or an exchange.
If the issue is not considered major, alternative outcomes such as repair, replacement, or refund may be reviewed depending on circumstances.

Return instructions are provided based on the specific case.

Non-Quality Reasons

Once confirmed:

• Return instructions are shared

• Items are expected to remain unused and securely packaged

• Return shipping costs may be the responsibility of the order holder unless stated otherwise on the product page

6. Refund Processing Time

After returned items are received and reviewed, refunds enter the processing stage.

Key points:

• Refunds are generally issued to the original payment method

• Processing and settlement times may vary depending on the payment provider or bank

• Typical processing ranges from 10–15 working days, subject to external systems

7. Exchange Dispatch

Where an exchange is approved and the returned item has been received, replacement dispatch is arranged based on availability.
Tracking information is usually provided once the replacement item is sent.

8. Exceptional Circumstances

Events beyond normal control, such as severe weather, transport disruption, or regulatory changes, may affect delivery or product condition.
Any follow-up actions are reviewed according to the actual situation and discussed where appropriate.

9. Personal Data Use

Information provided during return or refund communication is used solely for after-sales handling and correspondence.
Data processing follows applicable data protection requirements, using standard security and access controls.

Requests to access, correct, or remove personal information may be submitted in line with applicable regulations.

10. Contact Information

For questions related to this policy or after-sales procedures, the following contact details are available:

Address:
504 STONERIDGE, GATESVILLE, TX 76528

Phone: +1 (832) 704-4724
Email: contact@furniaura.com

Working Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (CET)

11. Applicability

By placing an order and continuing to use related services on this website, users acknowledge awareness of this returns and refunds information, including any future revisions published on this page.