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Order Cancellation Information

1. Overview

This page outlines how order cancellation requests are generally handled before dispatch.
It applies to orders placed for delivery within the United Kingdom and is intended as reference information within the order management process.
Nothing in this section limits any statutory rights available under applicable UK consumer legislation.

2. When a Cancellation Request May Be Considered

A cancellation request may be submitted while an order remains at an early stage of processing.
Whether a request can proceed depends on the status of the order at the time of review.

Common situations where a request may be assessed include:

  • The request is submitted within a reasonable period after payment

  • The order has not yet entered fulfilment or dispatch

  • Required information is provided to support verification

Details commonly requested during review may include:

  • The order reference number

  • Proof of payment or transaction record

  • A brief explanation for the cancellation request

The outcome of any request is determined by the actual progress of the order at the time it is checked.

3. Situations Where Cancellation Is Usually Not Available

Cancellation is generally not assessed once an order has progressed beyond early handling stages, including:

  • The order has already been dispatched or handed to a delivery carrier

  • The order has entered exception handling due to incorrect or incomplete delivery details

If an order has already been sent, further options may still be available after delivery.
In such cases, reference can be made to the return, refund, or exchange information shown elsewhere on the website, where applicable.

4. How to Submit a Cancellation Request

To request an order cancellation, support may be contacted using the following details:

Phone: +1 (832) 704-4724
Email: contact@furniaura.com

To assist with verification, it is recommended that the order number, payment record, and a short explanation are included when making contact.

5. Review and Refund Handling

After a cancellation request is received, it is reviewed within a reasonable working timeframe.
The result of the review is typically communicated by email.

General handling notes:

  • Refund review usually applies only to orders that have not been dispatched

  • In some cases, orders successfully intercepted or returned may also be reviewed for refund handling

  • Approved refunds are normally processed using the original payment method

  • Settlement times may vary depending on the payment provider or banking process involved

Actual receipt of funds is subject to external processing timelines.

6. Use of Personal Information

Information provided during the cancellation process is used solely for order verification, request handling, and related communication.
Data handling follows applicable UK and European data protection requirements and commonly used security practices.

Requests relating to access, correction, or removal of personal data may be submitted through the same support channels.

7. Contact Details

For questions regarding cancellation procedures or this information page, the following contact details are available:

Address:
504 STONERIDGE
GATESVILLE, TX 76528

Phone: +1 (832) 704-4724
Email: contact@furniaura.com

Working Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (CET)

8. Applicability

By placing an order and continuing to use related services on this website, users acknowledge awareness of this order cancellation information, including any future revisions published on this page.